When a customer submits a review or their post/story is verified, those contents are collected and listed in your Scuti app, Reviews & Posts page. The top section of this page includes reviews while the bottom section shows posts/Stories.
On the top of the page, you can see the overall rating you’ve got so far from your customers. Also, you have the option to filter out reviews and posts for a specific subset of campaign(s).
Let’s break down the rest of this article into Reviews and Posts.
For each review slide, you can see the product name, the reviewer’s name and email address, the submission date, rating, text, and photo (if available).
At this moment, you can apply two actions to each review: Reply and Hide.
To respond to your customer’s reviews, click on Reply red button.
Next, type your response in the box and click on Reply green button. Your response will then be shown on your product page and is public. You can edit your response, by clicking again on Reply red button and change your response.
If you don’t like a review to be displayed in your store, you can simply hide it by selecting the Hide checkbox. Note that selecting the Hide checkbox won’t delete your review and you’ve always the option to show your review on your store again.
Because posts are not shown in your store, there is no action like Reply and Hide for posts. Posts/Stories are good if you want to evaluate your customer’s content quality, re-post them on your social media as user-generated content, or finding out your top-performer customers and ambassadors. The useful thing here is that you can reach out to them for more professional works such as content creating and influencer marketing.
The same as for review, you can see the product name, the reviewer’s name and email address, the submission date, rating, text, and photo for each post.
If you have any feedback or question or need us to add more features, please leave a comment below or contact us. If you haven’t tried our product yet, you can give it a shot and take the advantage of our free plan.