A service like product reviews is required for stores from almost all industries. At the same time, converting customers to nano influencers and asking for referring your brand on their social media is a modern way of word-of-mouth marketing that boosts traffic and sales. At Scuti, we do everything in our power to make our service available to any store regardless of their location and customer base. And that is why we decided to launch a translation service so Shopify stores with a non-English language can also use our reviews/referrals app for collecting reviews and running a social-media referral program.
What does the translation service do?
It simply translates all customer-facing elements into your choice of language. The customer-facing elements include all review & referral emails sent to customers, review submission forms, review widgets, and referral widgets. For having the translation in place, all you need to do is to choose your campaign language in Step 3 of Creating a new campaign:
What language do we support at the moment?
Currently, we support Spanish, French, German, and Portuguese languages. We started with these four languages because of more requests from potential clients with these languages. Given that we have already built the infrastructure for the translation service, we’re able to add any new language in a short period. Thus, if you’re interested in our service, but your store language is not supported at the moment, just contact us and we will add it in a day.
In addition, it’s worth mentioning that we did our best to provide an accurate translation by cross-referencing with multiple resources and reaching out to experts. However, we encourage you to let us know if you see a translation is off in your language, and we apply the required changes as soon as possible.
Examples of customer-facing translations?
To get a sense of how our customer-facing elements look like after they’re translated, I provide a few examples here to have a side-by-side comparison.
Review request email in English VS Spanish:
Product review widget in English VS German: Note that we don’t translate the customers’ comments because they should be as is.
Referral widget in English VS French:
We started by adding the translation support for four new languages. We’re committed to continuing our effort to make our service available worldwide. If you’re interested in our service, check it out here. And don’t forget to reach out if your choice of language is not on our current list.